Shipping policy
Key Information:
- Order cut off time: 15:00 GMT
- Order handling time: 1-3 business days (Monday to Friday)
- Order transit time: 3-5 business days (Monday to Friday)
- Free shipping on all orders
Order Cut-Off Time
Place your order before 15:00 GMT, and we’ll start processing it the same day. Orders placed after this time will be handled on the next business day.
Processing Time
Once an order is placed, please allow 1-3 business days (Monday to Friday) for processing.
Shipping Time
Once your order has been processed, it will be dispatched. The average delivery time is 3-5 business days (Monday to Friday).
Delayed Orders
We aim to deliver on time, but delays can happen. If your order takes longer than expected, don’t worry – we’ll keep you updated. Feel free to email us at info@verlura.com for an update
Order cancellation
Do you need to cancel your order? No problem, just be sure to contact us before your order is shipped out. Reach out to our customer service and we will help you.
Damaged or incorrect orders
If your package arrives damaged or you have received the wrong item, it is important to document the damage immediately by taking detailed photos. Then contact our customer service team. Be sure to quote your order number.
For any questions or further assistance, don’t hesitate to contact us, we’re here to help!
Contact information
Business hours: Monday - Friday: 9:00 - 17:00 GMT
Email: info@verlura.com
Phone: +44 7520 692044
Verlura is operated by MVI E-COM Holding B.V., a company registered in the Netherlands.
Company Number: 80976719
Duns Number: 493615377
Company address:
Trasmolenlaan 12
3447GZ Woerden