Return and Refund Policy
Key Return Details:
- Return Window: 30 days from delivery
- Refund Processing Time: Up to 10 days after receiving your return
- Return Shipping Costs: Customer is responsible for return shipping costs
- No Restocking Fees
- We accept exchanges
We want you to be completely satisfied with your purchases. If something isn’t quite right, here’s how you can return your items:
Return Window
You have 30 days from the delivery date to initiate a return. Items must be in their original, unused condition with all tags attached to be eligible. Please note that returns cannot be accepted after the 30-day return period. Returns are subject to our Terms of Service.
How to Make a Return — Step-by-Step Process
1. Contact Customer Support: Email us at info@verlura.com with your order number. Our team will provide you with a return form and the return address.
2. Prepare Your Package: Place the items you wish to return in secure packaging. Include the return form inside the package to help us process your return smoothly.
3. Ship Your Package: Send the package to the return address provided. You are responsible for the shipping costs of the return.
4. Refund Process: Once we receive and inspect the returned items, we will process your refund within up to 10 days.
Refund Processing Time
Refunds will be issued to your original payment method. Please note that your payment provider may take additional time to credit your account.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Non-Returnable Items
Certain items are non-returnable, including products that show signs of wear, damage, or alteration.
Exchanges
If you wish to exchange an item, please contact our customer service and we’ll arrange an exchange for you.
Received a Damaged or Incorrect Item?
If we made a mistake or your item arrived damaged, contact us at info@verlura.com with your order details and a photo of the issue. We’ll resolve it promptly and at no cost to you.
Changed your mind?
We understand that sometimes you might change your mind about a purchase—that’s okay! Our return policy isn’t just for defective or damaged items. If you’ve had a change of heart, you can return your item within 30 days, provided it’s unused, in its original condition, and packaging. Follow the steps above to start your return.
For any questions or further assistance, don’t hesitate to contact us, we’re here to help!
Contact information
Business hours: Monday - Friday: 9:00 - 17:00 GMT
Email: info@verlura.com
Phone: +447418376660
Company address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ